managers are always on meetings and with the experience with our current manager in training, they are constantly taking breaks out to their car, always on meetings, never answers the phone unless its specifically for them, and is little to no help when we need it
IBC BANK 24 HOUR CUSTOMER SERVICE PHONE NUMBER HOW TO
we would get in trouble for things that we were not taught/corrected on how to do or that wasn't told to us, lots of inconsistency when you ask other employees on what to do and in general lack of communication in my experience, when it was time to be put on the job, at the location I was sent to, they did not receive the proper training and had no manager for at least a whole year, so there was a lot of us not knowing what the actual policies and procedures are since we were not taught and had no one there to ask they teach you the very basics of the job and the rest you are supposed to learn in the branch during your on the job training
they put you through 2 weeks of training online either in the training center or in the actual branch Those were the typical days, except we didn't have a manager while I was there so we didn't have any typical days. Midshifters clocked in, count box, start up system at station and begin helping customers.Ĭlosers clock in, count box, start up system, begin assisting customers, some customers knew what time we closed and showed up at the last minute keeping us later than the scheduled time, especially since we had to put everything away, properly shut down the system, secure the vault and everything inside, and make sure to properly lock up the place. Openers have to open by setting up things, starting up computers, counting the vault, get box ready, customers were usually already waiting at the bank. It depends if you open, midshift, or close. What is a typical day like for you at the company? How is that fair? We had to work to get paid and the others had it off and paid for ? That's not only unfair, but how is that legal? Lastly, one of the worst things about working at IBC was the fact that they had "traditional" branches and "non-traditional." The people at the traditional branches had certain holidays off and they were paid for, while the rest of us working at "non-traditional" branches not only had to work those holidays, but they were regular pay. They want to hold you accountable even though they're the ones spending their money in an irresponsible fashion. Customers expect you to know everything that's going on with their finances even though it's their account. Instead of having their items ready they choose to pull everything out after they've gotten to the front holding everything back even more. Not only that, but the one's complaining are the one's usually holding up the line. The customers could complain that the tellers aren't doing anything while we're actually trying our best to get through a line of about 30 people that seems to get longer and longer. If you make a mistake they count it against you and write you up right away. Go above and beyond for the customers, stress yourself out to the point of having a seizure at work. What is the work environment and culture like at the company? I have epilepsy and I actually had a seizure at work because of the customers. Management did nothing about the rude customers. What is the most stressful part about working at the company? At least, the people I got to work with were good.
What is the best part of working at the company? It’s a decent job if you want to get by, but actually staying here? I wouldn’t recommend it. There’s a lot of favoritism in this area.
Some managers will hand out accounts to those who are struggling, others yell at you to do better. You have to do this for three months straight and they’ll give you half a quarter raise.
There’s a system-based raise where you have to consistently open at least four accounts each month if you’re full-time, two if you’re part-time. If someone calls in, more than not you’re left by yourself to open/close. If where you’re working at has very little workers to begin with, good luck. Schedules were always all over the place, if you’re a student they’ll “work” with your schedule until it becomes inconvenient for them. If you fail more than three times, you automatically get fired. The people that give you the test purposely intimidate you and don’t know how to be more considerate whenever they give you the test. You go to “banking” school for about a month or so, then you take the last test to be a teller.
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